Sola Air's general terms and conditions

Sola Air's general terms and conditions govern the relationship between you as a passenger and us as an airline. This applies when you fly on a ticket issued by us. As stated in these terms and conditions, special conditions apply to certain tickets. Such conditions apply in particular to your right to a refund of the ticket price, rebooking and the validity period of the ticket.



Among other things, these general terms and conditions set out the limitations of our liability to you in the event of damage and/or delay to you or your baggage. The terms and conditions apply except to the extent that they conflict with mandatory law. In the event of such conflict, the law shall always apply. Regardless of whether any provision of our general terms and conditions is invalid by law, the remaining terms and conditions shall apply.

1. The ticket

a. Confirmation that an agreement has been concluded

We will issue an electronic ticket, E-ticket, once we have received payment for your booking. This E-ticket will be sent to the email address you provided when booking.


The e-ticket is the final confirmation that a contract has been concluded and we will only carry passengers whose names appear on the ticket. The e-ticket is a document of value and you must take appropriate measures to protect it.


Upon check-in, you may be asked to show identification.


b. Transfer

An E-ticket can be transferred in its entirety provided that:


(i) you contact us with a transfer request no later than 24 hours before the stated departure time of your flight with us on your trip, and


(ii) that the person to whom the E-Ticket is to be transferred meets the conditions that apply to the original E-Ticket.


Once you have contacted us, we will issue a new E-Ticket in the name of the person to whom the ticket is to be transferred. The same terms and conditions will apply to the new ticket as to the original Ticket. We will charge you an administration fee of 400 SEK for the transfer. Please note that we only carry passengers whose name is stated on the E-Ticket.


A ticket cannot be transferred in cases other than those stated above.

c. Discounted tickets

Some E-Tickets are sold at discounted prices. In accordance with specific conditions, such E-Tickets may be fully or partially exempt from the right to redemption. You should choose the E-Ticket that best meets your needs. It may also be advisable to ensure that you have appropriate insurance in case you have to cancel your transport.


If you have such a discounted E-ticket, which has not been used in any way, and are prevented from travelling due to Force Majeure, we will provide you with a credit voucher equivalent to the price of the E-ticket less an administration fee of 400 SEK, provided that you notify us immediately and provide evidence of such Force Majeure.


d. Valid E-ticket for transportation

You are only entitled to Transport if a valid E-ticket has been issued in your name, and you can show identification that proves your identity.

2. Ticket prices, taxes and fees

The fare is only valid for transportation from the airport at the place of departure to the airport at the place of destination unless otherwise expressly stated. The fare does not include ground transportation between airports and other transportation terminals unless expressly stated.


Unless otherwise agreed, your ticket price will be determined in accordance with the price applicable at the time of booking your E-Ticket for travel on the specific dates and with the itinerary to which the booking relates. Please note that if your itinerary or departure date were to change due to your wishes, this may affect the ticket price.

You shall pay any applicable taxes and fees imposed by government or other authorities or by the airport operator in relation to your E-Ticket. When you purchase your E-Ticket, you will be made aware of any taxes and fees that are not included in the ticket price and these will usually be shown separately on the E-Ticket.


The E-Ticket is paid for using the payment options specified when booking. When paying for an E-Ticket by credit card, an authorization check will be performed. If there are insufficient funds/credit at the time of booking, the transaction will not be confirmed and your E-Ticket will not be paid. We accept no liability whatsoever for any damage that you may suffer as a result of this.

3. Personal data

You acknowledge that we have received your personal data in connection with your trip to:

  • make a booking.
  • buy E-ticket.
  • develop and provide services (such as special aids for people with reduced mobility, special meals and to meet other special requests from our passengers).
  • facilitate immigration and arrival procedures, and make such data available to the authorities.

For these purposes, you agree that we may retain and process such personal data.


However, your personal data will not be used for marketing activities without consent.


At your request, we will provide you with information once a year regarding, among other things, the information about you that we have access to. For such a request for information, or to have incorrect information corrected, please contact us at the following address:

info@solaair.se

4. Check-in and boarding

Check-in deadlines may vary between airports and we recommend that you check in and follow the current check-in deadlines. Your journey will go more smoothly if you allow sufficient time to follow the check-in deadlines. We reserve the right to cancel your booking if you do not follow the specified check-in deadlines.

You must be at the boarding gate no later than the time specified by us. We may cancel the seat reserved for you on the flight if you do not arrive at the boarding gate on time.


We are not liable for any losses or expenses arising from your failure to comply with the provisions of this clause 4, unless we have been negligent.

5. Transportation restrictions

We may, at our sole discretion, refuse to carry you or your Baggage provided that we have notified you in writing that after notice has been given we will not at any time carry you on any of our flights. In such event, you will receive a refund.


We may also refuse to carry you or your Baggage if one or more of the following circumstances occur or when we have reason to believe that they may occur:

  • if it is necessary to refuse transportation to comply with the law.
  • if the carriage of you may endanger or affect the safety or health or significantly affect the well-being of other passengers or the crew.
  • if the carriage of your Baggage may be refused in accordance with paragraph 6b below.
  • if your mental or psychological condition, including but not limited to, the influence of alcohol or drugs and violent behavior, poses a risk to yourself, passengers, crew, or property.
  • if you have behaved inappropriately on a previous flight and we have reason to believe that this behavior may be repeated.
  • if you have refused to undergo security screening in accordance with point 6d below.
  • if you have not paid the applicable ticket price or taxes and fees attributable to your E-Ticket, if upon request you cannot present the credit card or debit card with which the trip was paid.
  • if you present an E-Ticket that has been obtained illegally, that has been purchased from someone other than us, that is counterfeit or reported lost or stolen.
  • if you cannot prove that you are the person to whom the E-ticket is issued.
  • if you do not follow our safety regulations.

For the transport of persons with disabilities or reduced mobility or others who require special assistance, Sola Air has the right, in accordance with Article 4 of Regulation 1107/2006, to refuse to accept a seat reservation or to deny boarding. This is because in certain cases it is not possible to meet applicable safety requirements or if the size of the aircraft or its doors make it physically impossible to board or transport the person.


Pregnant women can travel with Sola Air up to and including week 33, with restrictions from week 34. Contact us at support@solaair.se for more information.

6. Luggage

a. Free baggage

Free baggage is baggage that you are allowed to take with you, at no extra cost, provided that the baggage meets the restrictions stated on your booking confirmation.


When transporting baggage, you must pay a fee for the part of the baggage that exceeds the free baggage allowance. Please refer to your booking.


b. Prohibited items and animals

You are not allowed to bring the following as baggage:

  • objects which may pose a risk to the aircraft or to persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Regulations for the Safe Transport of Dangerous Goods by Air, in the International Air Transport Association (IATA) Dangerous Goods Regulations, in Commission Regulation (EC) No 68/2004 of 15 January 2004 amending Regulation (EC) No 622/2003 laying down measures for the implementation of the common basic standards on aviation security.
  • objects for which transportation is prohibited by Law in any country from which the flight is departing, passing through or to.
  • animals, except as provided in paragraph 6h below or items which we consider unsuitable for carriage because they are dangerous and unsafe or unsuitable due to their weight, size, shape, contents or nature or are fragile taking into account, among other things, the type of aircraft to be used.


Weapons and ammunition

Weapons and ammunition may only be carried as checked baggage and must be transported in accordance with the regulations for the transport of dangerous goods. In order to be able to bring weapons on board, these must always be booked and approved in advance through our customer service and the passenger must declare the contents of the baggage at check-in. To carry weapons, this form must be completed and submitted at check-in.


The carriage of ammunition is subject to ICAO, IATA and EU regulations, as set out in paragraph 6b). We may, at our discretion, allow weapons in the form of antique firearms, swords, knives and similar items as Checked Baggage, but these may not be carried into the aircraft cabin.


It is not permitted to carry money, keys, prescription medications, jewelry, passports and other identification documents, precious metals, fragile/valuable items, poorly packaged goods (e.g. bottles), computers, mobile phones, cameras, electronic devices, valuables, securities, business documents or other important, easily stolen or valuable items in checked baggage. Special equipment that you cannot manage without should be packed in your hand luggage, for which you are also responsible during the trip.


We are not responsible for loss, delay or damage to items listed in the paragraphs above which, despite being prohibited, are carried in your checked baggage.


c. Right to refuse carriage

We will refuse carriage of baggage containing the items listed in paragraph 6b).


We may refuse to carry baggage which, in our opinion, contains items that are unsuitable for carriage for safety and operational reasons, or for the comfort of other passengers.


We may refuse to transport baggage that, in our opinion, is not properly and securely packed in a suitable container or bag.


If we have not agreed in advance on the carriage of Baggage in excess of the free baggage allowance, we may carry such Baggage on a later flight without obligation to compensate you for the delay.



d. Right to search

For security reasons, you may be asked to submit to a search and examination by a security detector and to allow us to examine and x-ray your baggage. We will normally examine your baggage in your presence. However, if you are not available, your Baggage may be examined in your absence. We may refuse you and your baggage carriage if you do not comply with a request for a search and examination as above.


If a search or examination causes you harm or if an examination or X-ray causes damage to your baggage, we are not liable for such damage unless it is due to our fault or negligence.

e. Checked baggage

When you leave your baggage with us for check-in, we will handle and issue a baggage tag for each individual checked baggage. Checked baggage must bear your name and address, or other personal identification.


Whenever possible, Checked Baggage, which does not exceed the free baggage allowance, will be carried on the same aircraft as you, unless we decide for safety or operational reasons to carry it on a different flight. If your Checked Baggage is carried on a later flight, we will deliver it to you as agreed, unless you are required by Law to be present at customs declaration or for any other reason. In the event of delay in your Checked Baggage due to separate carriage, the provisions of Articles 19 and 22 of the Montreal Convention will apply.


f. Hand luggage

We have regulated the maximum dimensions and weight allowed for hand luggage. Hand luggage must fit under the seat in front of you or in a closed storage compartment in the aircraft cabin. If your hand luggage cannot be stored in this way, weighs more than what is allowed or is considered dangerous for any reason, it must be transported as checked baggage.


Maximum dimensions of hand luggage 45x35x20

Maximum weight of hand luggage = 8 kg


Items that are not suitable for carriage in the aircraft's cargo hold (such as fragile musical instruments) and that do not meet the hand baggage requirements above will only be accepted for carriage in the cabin if you have notified us in advance and we have given permission for such carriage. You may be required to pay an additional fee for this service.


g. Collection and delivery of checked baggage

You must, unless the second paragraph of clause 6e applies, collect Checked Baggage as soon as it has been made available at your destination. If you fail to collect it within a reasonable time, we may charge a storage fee. If your Checked Baggage is not collected within three (3) months from the time it was made available, we may dispose of it without any liability to you.


Only the holder of the baggage receipt and baggage tag is entitled to have checked baggage released. Exceptions may be made if the person concerned can otherwise prove, to our satisfaction, his or her right to the baggage.


h. Animals

When traveling with Sola Air you can bring your pet. Animals are only allowed in the cabin. Bringing a pet is not included in your ticket, you must add this to your booking and you will be charged a fee.


Only 2 animals are allowed on each flight, and depending on the destination, animal transport may be subject to certain conditions. The transport of animals (dogs and cats only) in the cabin is subject to our prior and express approval on the following conditions below. Please submit a request as soon as possible and no later than 24 hours before departure.

To obtain permission to bring a pet on the flight, you must book a seat and you can do this by contacting our Customer Service on telephone number 054-181700 or via email, support@solaair.se


Conditions for pets:

  • Animals allowed in the cabin are dogs and cats.
  • Animals in the cabin are booked at a cost of 500 SEK, one way.
  • Transporting animals in the luggage compartment is not permitted.
  • An animal traveling in the cabin is considered hand luggage.
  • The animal must not have a strong scent.
  • The cage must be leak-proof and must not exceed the following dimensions: Depth 40 cm, width 25 cm, height 23 cm.
  • Animal and cage together may not exceed 8 kilos.
  • You may only bring one animal in a cage/bag suitable for transporting animals, the animal must be kept in the cage throughout the flight.
  • The animal must not be a nuisance to other passengers.
  • Pets traveling in the cabin must be able to stand up, turn around and lie down comfortably in the carrier/bag. If these requirements are not met, we have the right to refuse your pet boarding.

7. Timetables

The flight times in the timetables may have changed between the date of issue of the timetable and the actual date of your travel. If we need to change the scheduled flight time after the issue of your ticket, we will notify you via the contact details you provided at the time of booking. If you do not accept our new flight time, it is important that you return within the specified time frame as stated in connection with the information about the timetable change.

If you choose not to return within the time frame, we will assume that you have accepted your new flight time. If the change is more than three hours from the original flight time and if we are unable to rebook you on another flight that you accept, you may be entitled to a refund or compensation in accordance with clause 10.

8. Delayed and cancelled flights

We will take all reasonable steps to avoid delays in the carriage of you and your Baggage. In order to comply with this and to avoid cancelling a flight, we may in special cases be required to have the flight operated on our behalf by another airline and/or aircraft.

If a flight is cancelled, deviates from the schedule or does not land at the agreed destination, you are entitled to assistance and compensation in accordance with Articles 5-7 and 9 of Regulation (EC) No 261/2004. In cases where you are entitled to a refund or re-routing pursuant to Article 5 or 6, this shall be governed by the provisions of Article 8.

9. Conduct on board the aircraft

If you behave on board the aircraft in a manner that endangers the aircraft or any person or property or obstructs the crew in the performance of their duties or refuses to follow the crew's instructions regarding, including but not limited to, smoking, alcohol or drug consumption, or behave in a manner that causes inconvenience, distress or injury to other passengers or the crew, we may take such action as we deem necessary to prevent further such conduct, including the use of force.

You may be asked to disembark the aircraft and denied further transportation. You may also be prosecuted for offenses committed on board the aircraft.


We may prohibit or restrict the use on board the aircraft of electronic equipment, including but not limited to, mobile phones, laptops, portable radios, CD players, electronic games or transmitting equipment, including but not limited to radio-controlled toys and walkie-talkies, for safety reasons. The use of hearing aids and pacemakers is permitted.

10. Responsibility

Carriage under these General Conditions is subject to the liability provisions of the Regulation, which implements the relevant provisions of the Montreal Convention relating to the carriage of passengers and their baggage by air.


a. Personal injury

Our liability for damage to passengers shall be governed by the Montreal Convention. If the damage exceeds one hundred and thirteen thousand one hundred (113,100) SDRs, we shall not exclude or limit our liability. Nor shall we exclude or limit our liability to a passenger for damage exceeding 113,100 SDRs, unless we can prove that the damage was not caused by our negligence or wrongful act or omission or that of our employees or contractors.


In the event of injury to a passenger, we shall, without delay, and in any event no later than fifteen (15) days after the identity of the natural person entitled to compensation has been established, make such advance payments as may be necessary to meet immediate financial needs in proportion to the suffering of the person concerned. In the event of death, this advance payment shall not be less than sixteen thousand (16,000) SDR per passenger.


An advance payment as above shall not constitute an admission of liability on our part and may be set off against any amounts which may subsequently be paid out in respect of our liability. An advance payment shall not be refundable except in cases where we prove that the damage was caused in whole or in part by the negligence or other wrongful act or omission of the passenger or the person claiming compensation or by someone from whom the person claiming compensation derives his right, or if the person who received the advance payment was not a person entitled to compensation.


Except as set forth above, we reserve the right to all limitations or disclaimers of liability in applicable laws and regulations regarding claims for personal injury. We also reserve the right to recourse against third parties.


A court action for compensation must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft should have arrived.


b. Damage to and delay of baggage

We are not liable for damage to checked baggage to the extent that the damage is caused by the characteristics of the checked baggage or by an inherent defect or weakness in the checked baggage. Our liability may cease or be reduced if your negligence contributed to, or caused, the damage/delay.


We are only liable for damage to hand luggage if we or our employees or contractors have caused such damage through error or negligence.


We are only liable for damage caused by delayed carriage of baggage if we and, where applicable, our employees or contractors have failed to take all steps that could reasonably be required to avoid the damage. We shall not be liable if it was impossible to take such steps.


In the event of damage to and/or delayed transportation of baggage, our liability is limited to 1,131 SDR per passenger.


In the case of checked baggage, you may, for an additional fee, but no later than at check-in, specifically state the interest in the carriage of your checked baggage to your destination. In such a case, our liability shall be limited to the higher value stated therein.

Sola Air is responsible for checked baggage that is damaged, lost or destroyed to the extent and in the manner provided for in Article 17(2) of the Montreal Convention.


Sola Air shall have no liability whatsoever for damage to items that are not permitted to be carried as checked baggage under clause 6b above, including, for example, fragile items, items of value such as money, jewellery, precious metals, computers, electronic devices, valuables, securities, business documents or identity documents. This condition does not apply to hand baggage.


We are not responsible for damage to hand luggage unless we, our employees or retailers have committed any fault.


We reserve all rights against any damage or loss that may arise as a result of incorrect information contained on our website.


If your luggage is delayed while you are at your home location, no compensation will be paid by Sola Air. If the luggage is later classified as lost (after 21 days), compensation will be paid thereafter. No compensation will be paid for checked luggage in point 6b and age deductions may be made.


In the event of baggage delay when you are not at your place of residence, compensation will be paid for the most necessary items. No compensation will be paid for items that are covered, but not necessarily limited to point 6b. When purchasing branded items, a deduction of 50% of the purchase price will be made, as you will subsequently keep the purchased items. Receipts for purchased items must be presented.


c. Passenger delay

We are liable for damage resulting from delay of passengers and baggage. However, Sola Air shall not be obliged to pay compensation under Article 7 of EC Regulation 261/2004 if Sola Air can demonstrate, in accordance with Article 5(3), that the cancellation of the flight is due to extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken. In the event of loss due to delayed carriage of persons, liability is limited to 4694 SDR, cf. the Montreal Convention.


d. Limitation of liability

Our liability for damage under this clause 10 shall be reduced if we prove that the damage was caused in whole or in part by the negligence or other wrongful act or omission of the passenger or the person claiming compensation or of anyone from whom the person claiming compensation derives his or her right.


We are only responsible for damage that occurs during boarding, during air transport and during disembarkation. We will only be liable for damage that occurs during transport on flights or flight segments where our airline code is shown.


We are not responsible for any damage resulting from our compliance with the law, or your failure to comply with any law.


Our liability shall be limited to compensation for such proven losses and costs as are eligible for compensation in accordance with applicable regulations. This applies to

11. Time limits for claims

Unless you can prove otherwise, baggage is considered to have been delivered in good condition and in accordance with the contract of carriage when the holder of the baggage check has received the baggage without making any complaint.


If you wish to make a claim for damage to checked baggage, you must notify us as soon as you discover the damage and no later than seven (7) days from receipt of the baggage. The baggage tag remaining on the baggage is a requirement for the claim to be accepted, otherwise the damage cannot be attributed to Sola Air. If you wish to make a claim for delayed checked baggage, you must notify us within twenty-one (21) days from the date the baggage was made available to you.


If you wish to make a claim due to a delay as a passenger, you should notify us as soon as possible from the date you arrived at your destination, or from the date the aircraft was scheduled to arrive, but no later than 2 months from the date of arrival to be entitled to compensation under Regulation EC 261/2004.

Complaints as above must be in writing and submitted within the deadline. It is the passenger's responsibility to prove that the complaint was made correctly and in a timely manner.


The claim for compensation should be made as soon as possible after the date of arrival at the place of destination, or from the date on which the aircraft was scheduled to arrive, or from the date on which the carriage was terminated. All rights to compensation for damage or delay shall lapse if the action is not brought within two (2) years from the date of arrival, or from the date on which the aircraft arrived, or from the date on which the carriage was terminated. The calculation of time limits for legal proceedings is prescribed by the statutory rules of the country in which the legal proceedings are brought.

12. Operator

Sola Air is operated by NyxAir OÜ - org nr. 14361523. NyxAir is a member of ERA (European Regions Airline Association) and complies with current regulations from EASA.