Frequently asked questions

Answer: Baggage allowances vary depending on ticket category and destination. Please check your booking confirmation or contact our customer service for exact details.

Travel agencies can now book Sola Air tickets through their booking systems. These tickets can then be combined with other airlines' tickets in the same booking. Sola Air does not currently have any cooperation with any other airline, but uses existing technical solutions to check in your luggage all the way to your final destination. Changes that need to be made to tickets purchased through a travel agency must be made through the travel agency that issued the ticket.

Answer: After you have completed your booking, an e-ticket will be sent to the email address you provided. If you have not received the ticket within 24 hours, please contact our customer service.

Answer: The ability to change or cancel your ticket depends on the terms and conditions of your ticket category. Please log in to your account on our website or contact customer service for assistance.

Answer: In the event of delays or cancellations, we offer rebooking to the next available flight or a refund, in accordance with EU passenger rights.

Answer: Our online check-in opens 24 hours before scheduled departure time. Online check-in is then open up to and including 3 hours before scheduled departure time. Copenhagen Baggage check-in and on-site check-in close 40 minutes before scheduled departure time in Copenhagen (Kastrup). The gate closes 20 minutes before scheduled departure time in Copenhagen (Kastrup). Check-in at Copenhagen Airport for you as a Sola Air passenger takes place in Terminal 2. Details regarding check-in recommendations for Copenhagen Airport can be found here Arlanda At Arlanda Airport, baggage check-in and on-site check-in close 30 minutes before scheduled departure time. The gate closes 20 minutes before scheduled departure time at Arlanda Airport. Check-in at Arlanda Airport takes place in Terminal 3. Sola Air does not offer check-in via machine at Arlanda Airport. Details regarding check-in recommendations for Arlanda Airport can be found here Karlstad At Karlstad Airport, baggage check-in and on-site check-in close 30 minutes before scheduled departure time. The gate closes 20 minutes before scheduled departure time at Karlstad Airport. Check-in at Karlstad Airport takes place in the Terminal on the right after you enter the main entrance. Details regarding check-in recommendations for Karlstad Airport can be found here

Answer: Special baggage can be carried for an additional fee and must be reported in advance. Contact our customer service for detailed instructions or see baggage under general terms and conditions. Download form for weapons and ammunition

Answer: We allow the transport of pets under certain conditions. Please contact our customer service for information about rules and booking. You can also find information under pets in the general terms and conditions.

Answer: Passport: Passports can be used for all trips, and when traveling out of Sweden, the Passport Act requires that Swedish citizens carry a valid passport when traveling outside the EU and the Schengen area. This is independent of the rules of the country of entry. Some countries require that the passport must be valid for at least 6 months after the date of return. Contact the country's embassy to find out what applies. Are you traveling within the Nordic countries? Temporary border controls have been introduced when entering several of the Nordic countries, including Denmark. This means that you may be asked at the border to prove that you are a Nordic citizen. Only passports and national ID cards contain information about citizenship. Therefore, Sola Air recommends carrying a passport or national ID card when traveling to/from Denmark. National ID card: National ID cards issued by the Police Authority can be used when traveling within the EU/Schengen. Countries where national ID cards can be used as travel documents: Belgium, Bulgaria, Cyprus*, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Austria, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Czech Republic, Germany and Hungary. * National ID cards are accepted as travel documents when entering the northern part of Cyprus from the southern part. If you are traveling to the northern part of Cyprus from a country outside the EU, such as Turkey, a passport is required. Please check with your airline/carrier when booking your trip. (NOTE! A driving license is not the same as a national ID card.) Also be sure to check any visa requirements if your final destination is outside the EU. You who are going out and traveling are responsible for checking that you have a valid travel document for the country you are traveling into.

Answer: We currently do not offer internet on board our flights.